RETURN POLICY

Hawthorne Cleaning Systems will gladly accept your return within 28 days from the date of order. Product must be in new, unused condition in the original packaging. Returns that don’t meet these criteria will not be refunded.

HOW DO I INITIATE A RETURN?

Email us at sales@hcs-ottawa.ca.  We’ll take care of you.

HOW DO I GET MY REFUND?

Your refund will be credited to your original payment method.  

*Please note it may take up to a week for our warehouse to receive and process your refund. You will receive an email once your refund has been processed.

DO YOU SHIP TO THE US?

Yes! Standard shipping is 3-7 business days from order processing.  Need it sooner? Email us at sales@hcs-ottawa.ca and we’ll find a way to get it to you! 

DO YOU SHIP TO CANADA?

Yes! We use Canada Post and shipping is calculated at checkout. Please allow 1 business day for processing orders.

DO YOU SHIP TO OUTSIDE OF NORTH AMERICA?

Email us at sales@hcs-ottawa.ca with your request and we’ll see what we can do for you!